Business, locations and authority
Provide accurate business identity, a responsible contact and operating locations. List each property, room category, vehicle or package under the correct business and location. You must be authorised to offer it. Keep ownership, contact and bank information current.
Applicable documents and safety
Maintain registrations, permissions, insurance and safety approvals required for your actual activity and jurisdiction. Requirements vary: a document checklist is not a declaration that every listed registration applies to every partner. Accommodation providers handle applicable local guest records and current foreign guest reporting. Transport operators handle vehicle registration, applicable permits, insurance, fitness, pollution and driver requirements. Guide credentials must accurately reflect the activity and location.
Inventory, prices and delivery
Publish real photos, accurate room capacity, available inventory and tax treatment. Honour accepted reservations or promptly report inability to deliver. Do not add undisclosed charges, substitute a materially different service without agreement, or claim a booking is paid from a screenshot alone. Use the current booking and payment status in the panel.
Customer data and communications
Use traveller details only for the booked service, support and applicable obligations. Limit staff access, keep login credentials private and do not forward guest records for unrelated marketing. Report suspected unauthorised access promptly through the platform support contact.
Settlement, cancellations and complaints
Commission and settlements follow the commercial terms agreed for your account. Resolve discrepancies against the booking, payment and ledger records. Cooperate with cancellation, refund and grievance reviews. These terms do not remove rights or duties imposed by applicable law.